I forgot my password
This is the website account — the one that buys the plan. It is not any character's password.
Request recorded
If that account exists, the recovery link has just gone out by email. Check your spam folder too.
It is good for one hour and works once.
Nothing after a few minutes? Check that you typed the right address, or talk to us in the community — for security, this screen doesn't say whether the account exists.